Privacy Policy

Effective Date: 21st December 2024 

At Timbertales Luxury Resort, Coorg, we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information we collect

• Personal Information: Name, email address, phone number, payment details, address, and identity verification (e.g., passport or Aadhaar card).
• Booking Details: Check-in/check-out dates, preferences, and services used.
• Device and Log Data: IP address, browser type, and site usage analytics when you access our website.
• Communication Data: Any information shared via emails, phone calls, or feedback forms.

2. How we use your information

We use your information for the following purposes:

• To manage reservations, check-ins, and related services.
• To personalize your experience based on preferences.
• For customer support and responding to inquiries.
• To process payments and maintain transaction records.
• For marketing communications (only if consent is provided).
• To improve website functionality, security, and service delivery.

3. Sharing your information

We do not sell or rent your data. However, we may share it with:

• Service providers (e.g., payment processors, travel agents) solely for operational purposes.
• Legal authorities if required by law or regulation.

4. Data Security

We adopt industry-standard security measures to protect your data against unauthorized access, alteration, or loss.

5. Your Rights

You have the right to:

• Access, update, or correct your data.
• Withdraw consent for marketing communications.
• Request deletion of your data, where legally permissible.

6. Contact Us

If you have any questions about our privacy practices, please contact:
Timbertales Luxury Resort, Coorg
Email:  GM@timbertalesresort.com 

Cookie Policy

Effective Date: 21st December 2024

This Cookie Policy explains how Timbertales Luxury Resorts uses cookies and similar technologies when you visit our website.

1. What are Cookies?

Cookies are small text files stored on your device when you browse websites. They help improve your user experience by remembering preferences and enhancing site performance.

2. Types of cookies we use
Essential Cookies: Necessary for the website to function properly (e.g., bookings, login).
Performance Cookies: Collect data on website usage to help us optimize functionality.
Functional Cookies: Remember your preferences (e.g., language, past searches).
Marketing Cookies: Used for personalized promotions and retargeting ads based on browsing behavior.
3. Managing Cookies

You can control or delete cookies through your browser settings. However, disabling cookies may affect certain features of our website.

4. Third-Party Cookies

We may use trusted third-party tools (e.g., Google Analytics) for performance analysis and marketing. These third parties may place cookies on your device to analyze behavior or display ads.

5. Updates to this policy

We may update this policy from time to time. Any changes will be reflected on this page.

6. Contact us

For questions about our Cookie Policy:
Timbertales Luxury Resort, Coorg
Email: GM@timbertales.com